Terms of Use

These Terms govern access to and use of PartStow, including the application, customer portal, imports, reports, integrations, and related services.

"Customer" means the business or organization that subscribes to or uses PartStow. "Users" means individuals authorized by the customer to access PartStow.

PartStow provides software for automotive parts inventory, warehouse locations, imports, stock movements, customer portal workflows, reporting, integrations, and related operational tools.

PartStow may add, change, or remove features over time, provided that material changes do not substantially reduce the core service during an active paid subscription term without reasonable notice.

Customers are responsible for:

• Ensuring users are authorized.
• Keeping login credentials secure.
• Managing roles and permissions.
• Promptly removing access for users who no longer need it.
• All activity that occurs through their accounts, except where caused by PartStow's breach of these Terms.

Users must not share passwords, bypass security controls, or access data they are not authorized to use.

Customer data includes inventory records, locations, imports, customer portal data, product information, stock movements, notes, and other content submitted to PartStow by or for the customer.

The customer owns its customer data. PartStow may process customer data to provide, secure, support, improve, and operate the service, and as otherwise allowed by the customer agreement. The customer is responsible for the accuracy, legality, and quality of customer data submitted to PartStow.

Customers and users must not:

• Use PartStow for illegal, harmful, or fraudulent activity.
• Attempt to gain unauthorized access to systems, data, or accounts.
• Interfere with service performance or security.
• Upload malware or harmful code.
• Reverse engineer the service except where allowed by law.
• Use the service to infringe third-party rights.
• Submit data they do not have the right to process.

Subscription fees, billing terms, usage limits, renewal terms, and payment schedules are set out in an order form, subscription page, or separate agreement. Unless otherwise agreed:

• Fees are payable in advance.
• Fees are non-refundable except as required by law or expressly agreed.
• Late payment may result in suspension after reasonable notice.
• Prices may change at renewal with reasonable notice.

PartStow may provide onboarding, data import, cleanup, migration, or integration services, which may be subject to separate fees, timelines, assumptions, and acceptance criteria.

The customer acknowledges that source files may contain errors, duplicates, missing values, inconsistent naming, or incomplete records. PartStow will use reasonable care when processing imports but does not guarantee that customer-provided data is complete or correct.

Where customer portal features are enabled, the customer is responsible for:

• Deciding which customers receive access.
• Configuring permissions, visibility, and commercial rules.
• Reviewing orders, requests, pricing, and availability before fulfillment where appropriate.
• Ensuring that customer portal content complies with applicable law and commercial agreements.

PartStow may integrate with third-party services such as hosting providers, payment providers, and email providers. PartStow is not responsible for third-party services outside its reasonable control. Use of third-party services may be subject to separate terms and availability.

PartStow owns the service, software, code, designs, workflows, documentation, trademarks, and product improvements, except for customer data and third-party materials. Customers receive a limited, non-exclusive, non-transferable right to use the service during the subscription term according to these Terms and the applicable order.

Feedback may be used by PartStow to improve the service without restriction or obligation, unless otherwise agreed in writing.

Each party may receive confidential information from the other. Each party must protect confidential information using reasonable care and use it only for the purposes of the relationship. Confidential information does not include information that is public, already known without restriction, independently developed, or lawfully received from another source.

PartStow will use reasonable technical and organizational measures designed to protect the service and customer data. Customers are responsible for secure configuration, user access, endpoint security, and appropriate internal controls.

PartStow may suspend access where necessary to:

• Prevent security risk or service abuse.
• Address non-payment after notice.
• Comply with law or provider requirements.
• Prevent harm to PartStow, customers, users, or third parties.

PartStow will use reasonable efforts to provide notice where practical.

Either party may terminate according to the applicable order form or written agreement. After termination, customer access may end and customer data may be deleted according to the retention policy or agreement. PartStow provides reasonable export options where technically and commercially practical.

PartStow is provided on an "as is" and "as available" basis except as expressly stated in a written agreement. PartStow does not guarantee uninterrupted operation, error-free output, perfect data accuracy, or that all customer business requirements will be met.

To the maximum extent permitted by law, PartStow's aggregate liability is limited to the fees paid by the customer in the 12 months before the event giving rise to the claim. PartStow is not liable for indirect, incidental, consequential, special, punitive, or lost-profit damages, except where such limitations are prohibited by law.

The customer will defend and indemnify PartStow against claims arising from customer data, unauthorized use, unlawful use, or breach of these Terms.

PartStow may update these Terms from time to time. Material changes will be communicated with reasonable notice. Continued use after the effective date means acceptance of the updated Terms, unless a separate signed agreement states otherwise.

Questions about these Terms should be sent to sales@partstow.com.